Frequently Asked Questions
Where can I find my tracking number?
Your tracking number (format: MRD-XXXXXX) can be found in your shipment confirmation email or on your shipping receipt.
What does "Security Hold" mean?
A security hold indicates your shipment requires additional verification. You must complete a verification process with the correspondent authority to obtain a security code that authorizes release.
How long does customs clearance take?
Customs clearance typically takes 1-3 business days. High-value shipments may require additional inspection which can extend this timeframe.
My tracking shows no updates. What should I do?
Tracking updates may be delayed during transit between facilities. If there are no updates for more than 48 hours, please contact our support team.